Frequently Asked Questions
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Shipping
Shipping Destinations
- We ship both locally and worldwide (Excludes areas suspended by USPS)
- Shipping to Germany is available, but customer is responsible for any additional VAT fees
Shipping Cost
- All shipping rates are determined by weight, with a handling fee
- Domestic (US only) packages will range from $3-5, depending on location and weight
- Free US Shipping is available for orders over $50
- International packages will range from $10-15, depending on location and weight
- All items are tracked and sent as a First Class Package through USPS
Shipping and Processing Times
- All orders will be processed within 1-2 weeks of purchase
- Once processed, domestic shipments within the United States will arrive in 2-5 business days (subject to delays)
- International shipments may take 4-6 weeks to arrive (subject to delays)
- Orders are securely packaged in jewelry boxes so that items remain safe
- For any issues and concerns, please contact us at tracy@ngocnovelty.com
Incorrect/Insufficient Address
- Addresses are imported into shipping labels directly as written
- Orders that are returned due to incorrect or insufficient address must repay postage to be reshipped (depending on inventory)
- Refunds due to incorrect or insufficient address will subtract postage fee
- Please double check that the address is correct to prevent returned packages
Jewelry Quality
Gold Plated
- My gold plated jewelry ranges from 14-18K
- Gold plated is a thin gold finish over a base metal, whether that be a mix of alloys, brass, or stainless steel
- All base metals available are hypoallergenic; (dependent on your allergies) nickel and lead free
- Our 304 stainless steel base metals contain 8-10% nickel which are only micro amounts common in stainless steel
- The items are durable with routine jewelry care
Gold Filled
- My gold filled jewelry ranges from 14-24K
- Gold filled is a thicker gold finish (usually 5 microns) over a base metal, whether that be copper, brass, or stainless steel
- All base metals available are hypoallergenic; (dependent on your allergies) nickel and lead free
- Our 304 stainless steel base metals contain 8-10% nickel which are only micro amounts common in stainless steel
- The items are durable with low maintenance care, but routine & proper care will help maintain longevity
Stainless Steel
- Hypoallergenic; (dependent on your allergies) nickel and lead free
- Our 304 stainless steel base metals contain 8-10% nickel which are only micro amounts common in stainless steel
- The items are durable with low maintenance care, but routine & proper care will help maintain longevity
Rhodium/Silver Plated
- Rhodium/Silver Plated is similar to Gold Plated
- It is a thin silver finish over a base metal, whether that be a mix of alloys, brass, or stainless steel
- All base metals available are hypoallergenic; (dependent on your allergies) nickel and lead free
- Our 304 stainless steel base metals contain 8-10% nickel which are only micro amounts common in stainless steel
- The items are durable with routine jewelry care
925 Sterling Silver
- 925 Sterling Silver is a metal alloy with 92.5% silver and 7.5% copper
- Sterling Silver does naturally tarnish, but can be easily cleaned with the provided microfiber cloth that comes with each order
Crystals and Gemstones
- All quality of the crystals and gemstones are written in each item's description
- I offer synthetic, man-made, dyed, and natural beads
- The gemstones naturally fade over time in direct sunlight and/or prolonged water exposure
- All gold accents, floral bead caps/spacers, are gold plated
Custom Sizing and Orders
I want an item, but I'm not sure if it will fit?
- All bracelets are made with an elastic strand. They are pre-stretched and can fit a 6.5-7 inch wrist (XS-S).
- Metal bracelets and necklaces that are made with an adjustable chain will add an additional 3 inches for length preference
Can I request a different size bracelet?
- Bracelet designs are made to one size to keep the design uniform
- Bracelets can be made smaller or larger on request, but item design may change.
Can I request clip-on earrings?
- Yes! For clip-on, leave a note at checkout. The stud will not be the same as the original design and is subject to change on availability. I offer screw back and resin clip ons. If you're unsure, contact me first!
- Screw back and resin clip ons are typically ball studs and will replace the design.
Do you take custom orders?
- Custom orders can be requested through email at tracy@ngocnovelty.com
- Prices will vary depending on the customization and will reflect current market prices for silver and gold
- Customizations can take anywhere from 2-4 weeks
- Custom metal upgrades can also be requested through email and are based on availability
Jewelry Care
How should I care for my jewelry?
- Many of the jewelry pieces dainty, so it is recommended to remove before sleeping to prevent jewelry breakage
- Gently clean the items with the soft microfiber cloth provided
- When not in use, store items away from moisture and direct sunlight
- For longevity, avoid water, perfume, or other harsh chemicals.
Returns and Refunds
Returns and Refunds
Your 100% satisfaction is important for us.
- Unfortunately, due to COVID and for sanitary reasons we will not be accepting any returns
- Refunds and replacements are available only for items that are damaged during transit
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after
- If you have any questions or concerns about your order, please contact me at tracy@ngocnovelty.com
Affiliates Program
Eligibility
- Anyone is welcome to apply here
- Including socials will help your application be approved faster
- I have the right to refuse or terminate any affiliates or orders that break terms and conditions
Benefits
- 10% commission on every successful referral
- A unique 15% off code that referrals may use
- Personal discount code
Terms and Conditions
- Affiliates cannot use other affiliate codes or order will be cancelled
- Affiliates are able to use their own discount code, but do not make commission from their own order
- Payout information must be entered and updated in order for commission payouts
- Further terms and conditions can be read at length here