Frequently Asked Questions

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Shipping

Shipping Destinations

  • We ship both locally and worldwide (Excludes areas suspended by USPS)
  • Shipping to Germany is available, but customer is responsible for any additional VAT fees

Shipping Cost

  • All shipping rates are determined by weight, with a handling fee
  • Domestic (US only) packages will range from $3-5, depending on location and weight
  • Free US Shipping is available for orders over $50
  • International packages will range from $10-15, depending on location and weight
  • All items are tracked and sent as a First Class Package through USPS

Shipping and Processing Times

  • All orders will be processed within 1-2 weeks of purchase
  • Once processed, domestic shipments within the United States will arrive in 2-5 business days (subject to delays)
  • International shipments may take 4-6 weeks to arrive (subject to delays)
  • Orders are securely packaged in jewelry boxes so that items remain safe
  • For any issues and concerns, please contact us at tracy@ngocnovelty.com

Incorrect/Insufficient Address

  • Addresses are imported into shipping labels directly as written
  • Orders that are returned due to incorrect or insufficient address must repay postage to be reshipped (depending on inventory)
  • Refunds due to incorrect or insufficient address will subtract postage fee
  • Please double check that the address is correct to prevent returned packages

Jewelry Quality

Gold Plated

  • My gold plated jewelry ranges from 14-18K
  • Gold plated is a thin gold finish over a base metal, whether that be a mix of alloys, brass, or stainless steel
  • All base metals available are hypoallergenic; (dependent on your allergies) nickel and lead free
  • Our 304 stainless steel base metals contain 8-10% nickel which are only micro amounts common in stainless steel
  • The items are durable with routine jewelry care

Gold Filled

  • My gold filled jewelry ranges from 14-24K
  • Gold filled is a thicker gold finish (usually 5 microns) over a base metal, whether that be copper, brass, or stainless steel
  • All base metals available are hypoallergenic; (dependent on your allergies) nickel and lead free
  • Our 304 stainless steel base metals contain 8-10% nickel which are only micro amounts common in stainless steel
  • The items are durable with low maintenance care, but routine & proper care will help maintain longevity

Stainless Steel

  • Hypoallergenic; (dependent on your allergies) nickel and lead free
  • Our 304 stainless steel base metals contain 8-10% nickel which are only micro amounts common in stainless steel
  • The items are durable with low maintenance care, but routine & proper care will help maintain longevity

Rhodium/Silver Plated

  • Rhodium/Silver Plated is similar to Gold Plated
  • It is a thin silver finish over a base metal, whether that be a mix of alloys, brass, or stainless steel
  • All base metals available are hypoallergenic; (dependent on your allergies) nickel and lead free
  • Our 304 stainless steel base metals contain 8-10% nickel which are only micro amounts common in stainless steel
  • The items are durable with routine jewelry care

925 Sterling Silver

  • 925 Sterling Silver is a metal alloy with 92.5% silver and 7.5% copper
  • Sterling Silver does naturally tarnish, but can be easily cleaned with the provided microfiber cloth that comes with each order

Crystals and Gemstones

  • All quality of the crystals and gemstones are written in each item's description
  • I offer synthetic, man-made, dyed, and natural beads
  • The gemstones naturally fade over time in direct sunlight and/or prolonged water exposure
  • All gold accents, floral bead caps/spacers, are gold plated

Custom Sizing and Orders

I want an item, but I'm not sure if it will fit?

  • All bracelets are made with an elastic strand. They are pre-stretched and can fit a 6.5-7 inch wrist (XS-S).
  • Metal bracelets and necklaces that are made with an adjustable chain will add an additional 3 inches for length preference

Can I request a different size bracelet?

  • Bracelet designs are made to one size to keep the design uniform
  • Bracelets can be made smaller or larger on request, but item design may change.

Can I request clip-on earrings?

  • Yes! For clip-on, leave a note at checkout. The stud will not be the same as the original design and is subject to change on availability. I offer screw back and resin clip ons. If you're unsure, contact me first!
  • Screw back and resin clip ons are typically ball studs and will replace the design.

Do you take custom orders?

  • Custom orders can be requested through email at tracy@ngocnovelty.com
  • Prices will vary depending on the customization and will reflect current market prices for silver and gold
  • Customizations can take anywhere from 2-4 weeks
  • Custom metal upgrades can also be requested through email and are based on availability

Jewelry Care

How should I care for my jewelry?

  • Many of the jewelry pieces dainty, so it is recommended to remove before sleeping to prevent jewelry breakage
  • Gently clean the items with the soft microfiber cloth provided
  • When not in use, store items away from moisture and direct sunlight
  • For longevity, avoid water, perfume, or other harsh chemicals.

Returns and Refunds

Returns and Refunds

Your 100% satisfaction is important for us. 

  • Unfortunately, due to COVID and for sanitary reasons we will not be accepting any returns
  • Refunds and replacements are available only for items that are damaged during transit
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after
  • If you have any questions or concerns about your order, please contact me at tracy@ngocnovelty.com 

 

Affiliates Program

Eligibility

  • Anyone is welcome to apply here
  • Including socials will help your application be approved faster
  • I have the right to refuse or terminate any affiliates or orders that break terms and conditions

Benefits

  • 10% commission on every successful referral
  • A unique 15% off code that referrals may use
  • Personal discount code

Terms and Conditions

  • Affiliates cannot use other affiliate codes or order will be cancelled
  • Affiliates are able to use their own discount code, but do not make commission from their own order
  • Payout information must be entered and updated in order for commission payouts
  • Further terms and conditions can be read at length here