Refund policy

Returns
Due to health and sanitary reasons, returns are not accepted.

You can always contact us for any return question at tracy@ngocnovelty.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please start by contacting USPS about any damage during delivery or missing packages.

Cancellations
After the item is processed and a shipping label is created, orders cannot be cancelled.

You can always contact us for any cancellation questions at tracy@ngocnovelty.com

 

Refunds
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.